Last Updated: [Insert Date]
Welcome to Foot Factor. These terms and conditions outline the rules and regulations for the use of our services, website, and content. By accessing or booking services through our website, you agree to accept and comply with the terms set out below. If you disagree with any part of these terms, please do not use our website.
1. About Foot Factor
Foot Factor is a specialist clinic based in London, offering custom orthotics, sports podiatry, and foot care services. Our mission is to deliver expert, high-performance solutions tailored to your lifestyle—whether for injury recovery, performance enhancement, or everyday comfort.
2. Appointments & Cancellations
- Consultation Options: We offer free 30-minute initial consultations, full assessments with same-day orthotics, and sports-specific fitting sessions.
- Cancellations: We require at least 48 hours' notice to cancel or reschedule appointments. Late cancellations may incur a charge.
- No-Shows: Failure to attend a scheduled appointment without notice may result in a fee and impact future booking privileges.
3. Payment Terms
- Payment is due in full at the time of service unless otherwise agreed.
- We accept card payments on-site and via phone. Bank transfer and Stripe payments may also be available.
- Pricing is subject to change; all charges will be clearly communicated before your appointment.
4. Clinical Care
- All clinical services are provided by registered practitioners.
- Our assessments, treatments, and orthotics are based on the latest clinical guidelines and technologies.
- While every effort is made to ensure optimal outcomes, results may vary based on individual circumstances.
5. Orthotics & Custom Devices
- Custom orthotics are non-refundable once manufactured, due to their bespoke nature.
- We offer follow-up fitting and minor adjustments within a reasonable time frame.
- Clients are responsible for wearing-in periods and following provided usage guidelines.
6. Health & Safety
- Clients must inform us of any existing health conditions or recent injuries that may affect treatment.
- We reserve the right to decline treatment if it is deemed medically unsafe or inappropriate.
7. Use of Website
- All content on this website is the intellectual property of Foot Factor and may not be copied or reused without permission.
- You agree not to use this website for any unlawful or harmful purpose.
- We are not responsible for the content of external websites linked from our pages.
8. Privacy & Data Protection
- We are committed to protecting your personal data. Please refer to our Privacy Policy for full details on how your information is used and stored.
- Booking and medical records are handled in compliance with UK data protection law and GDPR.
9. Limitation of Liability
- Foot Factor will not be held liable for any indirect, incidental, or consequential damages resulting from your use of our services or website.
- Our liability is limited to the total amount paid for the services received.
10. Amendments
Foot Factor reserves the right to update or modify these terms at any time. Changes will be posted on this page, and continued use of our services will signify acceptance of the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Foot Factor
5th Floor, Edinburgh House
40 Great Portland Street
London W1W 7LZ
Email: info@footfactor.com
Phone: 020 7631 0077